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FAQ

Get answers to our most commonly asked questions.

It's my first class at AO.  What can I expect?

Please arrive 10 minutes early to be introduced to the space by an AO coach. If there is no one available at the front desk, have no fear, our coaches are busy helping members and will be available ASAP. Please provide us with any information you feel is necessary to safely execute your training for that day (ex: injuries, pregnancy, post-surgical, etc.)

Is there parking at AO?

Yes! Our facility has a surface level parking lot.

What do I need to bring to train?

Bring your training gear and be ready to move! We provide towels and water, however, please bring your own water bottle to fill up at the gym.

Does AO have showers?

Yes, we have 3 showers so you can get your sweat on before going to work or going out for the night!

Do I have to sign up before taking class?

Yes. Our classes can fill up. To be respectful of everyone who attends class we require you to reserve your spot before coming to the gym.

What is your cancellation policy?

You may cancel up to 90 minutes before a class. If you late cancel or no show, you’ll automatically receive a $10 fee the following day. Personal training appointments require an 8 hour cancellation or you’ll be charged the full visit. If you do not show up for your scheduled appointment, you’ll be charged for one full visit.

Can I freeze my unlimited membership?

Yes. Up to 3 times per year, up to 14 days each time. You must email info@athleticoutcomes.com for any suspension requests.

What happens if class is full? Is there a waitlist?

Yes, we do have a waitlist for classes. If you add yourself to a waitlist for a full class, you will receive a text or an email notification if someone else cancels and you are added to the class. So PLEASE make sure your profile is set to send you notifications. If you are added to a class and you do not show up you will be subject to our cancellation policy and charged a cancellation fee.

Can I work out at Athletic Outcomes on my own?

Unfortunately, we do not provide open gym hours for members. All trainees must be accompanied by a coach while training at AO.

Athletic Outcomes' Cell Phone Policy

Cell phones are not allowed on the main training floor and are required to be stored in the cubbies if in the facility. We request they be placed in silent mode to avoid distractions and to allow our members to get a workout that is focused, effective, and safe!

More questions? Ask away.
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- The AO Team
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